Customer Service

I-Gyaani delivers a multi-channel customer service experience through its unified IP-based architecture, comprising integrated systems, processes and people. Our unique capability to right channel customer interactions I-Gyaani delivers a multi-channel customer service experience through its unified IP-based architecture, comprising integrated systems, processes and people. Our unique capability to right channel customer interactions and efficiently handle them, results into improved customer satisfaction, enhanced brand advocacy and significant cost savings for clients.

With an in-depth understanding of our clients’ business context and customer expectations, we engineer a world-class customer experience that helps entice and retain customers. Backed by our global contact center expertise, skilled professionals, and intelligent response mechanisms, our customer service offerings maximize business outcomes through effective handling of customer inquiries, optimized revenue opportunities and upgraded key performance metrics.and efficiently handle them, results into improved customer satisfaction, enhanced brand advocacy and significant cost savings for clients.

With an in-depth understanding of our clients’ business context and customer expectations, we engineer a world-class customer experience that helps entice and retain customers. Backed by our global contact center expertise, skilled professionals, and intelligent response mechanisms, our customer service offerings maximize business outcomes through effective handling of customer inquiries, optimized revenue opportunities and upgraded key performance metrics.

Our Customer Service Offerings:

  • General Enquiry Handling
  • Complaint Resolution
  • Product Information Support
  • Account Setup & User Registration
  • Order Enquiry Handling
  • Order Taking Service
  • Billing Query & Dispute Resolution
  • Collections
  • Credit/Refund Process
  • UP-sell and Cross-sell

Our Differentiators

  • Integrated Customer Service Experience Management
  • State-of-the-art Contact Center Platform, Equipped with Intelligent Systems and Tools
  • Integrated Service Delivery Model to Provide Consistent, Speedy and Customized Services
  • Integrated QMS with built-in Feedback Mechanism, Analytics & Reporting System
  • Wide-ranging Customer Service Capabilities through an Integrated Architecture
  • Integrated Global Delivery Model ( Onshore, Offshore and Hybrid)
  • Multi-lingual and Multi-channel Support
  • Extensive Experience across a Wide Variety of Industries