Technical Support

I-Gyaani’ comprehensive portfolio of technical support services enables enterprises and their end consumers drive maximum value from their IT investments. These services are delivered through an integrated support mechanism that combines automation tools, intelligent systems, self-support solutions and dedicated teams of qualified support engineers.

Our integrated support system enables speedy and proactive resolution of technical issues, while delivering significant cost savings and business benefits to clients. With our expertise spanning from ‘How to’ queries to high-end troubleshooting and support, we provide technical support for B2B and B2C clients. It’s our 20+ years of rich domain experience, technological competency, and customer service know-how that make our technical support robust and unbeatable.

Delivered through onshore, offshore, and hybrid delivery models, our technical support services provide substantial paybacks to clients by means of cost reduction, 24/7/365 coverage across diverse geographies and time zones, information security, legal compliance, and improved productivity.

ENTERPRISE SUPPORT

  • Enterprise Remote Systems Management
  • High-end NOC Support
  • Developer Support & Software Testing Services
  • Advanced Technical Support for mobile, security administration, threat and traffic management system
  • Advanced Technical Support for Data Encryption
  • Level 1, Level 2 & Level 3 Helpdesk Support

CUSTOMER SUPPORT

  • Product Installation/Configuration Support
  • Product Registration/Activation
  • Functional Usage Support Services
  • Troubleshooting & Incident Management
  • Upgrade
  • Level I, Level 2 & Level 3 Support
  • Returns & RMA Management
  • Up-sell and Cross-sell

Our Differentiators:

  • An integrated support mechanism comprising IVR, ACD, CRM, CTI and knowledgebase
  • Resources with extensive technical knowledge, skills and experience
  • Engineers / MCAs with MCSE/CCNA certifications
  • Exclusive, Fire-walled Lab set-up for each Client
  • Robust Scalable Infrastructure from leading providers such as Cisco & Nice
  • Flexible, Slice-n-Dice Reporting and Web-based Administration
  • Round-the-clock, multi-lingual and multi-channel support
  • Internal Labs for Simulation and Strong Focus on Training