Inquiry handling is same as information center handling. All the inquiries of customers are handled appropriate and precise information about the product and service is given to them. Inquiry handling is a key function for an inbound call center. The customer is satisfied and pleased by this he will go for the order or services. The effectiveness of inquiry handling results into business generation.
The tailor made training imparted to the representatives enable them to have a meticulous understanding of the product or the services and thus deliver the information to customers flawlessly. They double-check the information to be delivered and meet the requirements of customer’s actual needs.
We have specialization into Inquiry Handling Solutions, Inquiry Handling Services, Customer Inquiry Handling, Inquiry Handling Procedures, Inquiry Handling Support and expertise in Inbound Call center Services, Inbound Call center India, Outsource Inbound Call Center, Inbound Call Center Solutions, Inbound Call Management.
The inbound call centers are built with the purpose of having an information center handling all customer inquiries.
The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers’ actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.
Inquiry Handling is done through:
- Telephone Response.
- Website Response.
- Email Response.
- Handling Information Requests.
- Multi-language Voice Response Fulfillment.
- Dealer, Agent or Distributor Locator.