Predictive Dialer


A predictive dialer is basically a computerized system that dials a list or batch of telephone numbers and connects to the call centre agents or sales professionals making calls. Using statistical algorithms, it aims to minimize the time that agents spend waiting in between the conversations. Besides this, its purpose is to minimize the incidences of someone answering the phone when no caller or agent is available.

I-GYAANI predictive dialer is an automatic dialing system that can dial many telephone numbers at a time. Many call center are operated by using a predictive dialer to improve the total productivity. Predictive Dialing is an ideal dialing pattern to be adopted or switched over for any outbound contact center to survive today’s cutthroat communications market. Predictive dialer software allows the call center employee to have 50 to 57 minutes of productive call time/hour.

WORKING OF PREDICTIVE DIALER : The Predictive Dialer serves as a vital ingredient in laying foundation of the modern outbound contact center; making it an ultimate technology of choice for Telemarketing, Telesales, Fundraising campaigns etc.The dialer helps agents that handle different calls in different manners. The dialer automatically leaves a message if a call is responded by an answering machine at the customer location but when the call is answered by a live responder (human), the dialer quickly transfers the call to the agent. It speeds up the dialling process and helps agents focus on the conversation with the clients. The predictive dialer software allows call centre agents to spend at least 50-57 minutes per hour conversing with the clients.

I-GYAANI PREDICTIVE DIALER FEATURES : The Dialer is just the perfect software solution for all your needs. Its various capabilities such as quality monitoring, lead management, CRM, voice recording, multiple campaign and reporting sets it apart from other dialer in the league. The integration of all these features into one software helps in increasing the productivity of your call center by automating the process of outbound dialing.

The dialer effectively meets the needs of outbound campaigns of all sorts (collections, sales and telemarketing) to be used at optimum levels with deployment flexibility, TCO(Total Cost of Ownership) and easy to use. In addition to this, it is designed to work impeccably with TDM based technology as well as VoIP. It has the ability to function with almost all types of network infrastructure. Major features of I-GYAANI Dialer are as below-

  1. Run Multiple Campaigns Simultaneously : Run separate campaigns on the server simultaneously.
  2. Supports AMD & SIT Frequency Detection : Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.
  3. Supports Multiple Dialing Methods : The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Progressive, Preview or Manual Modes.
  4. Sophisticated features : Call recording with voice and screen both, Web and SMS Call Back, Call Transfer, Third party Verification, Verifier and screen transfer, Music or Message on hold etc.
  5. Real-time Monitoring and Reports : The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics. It also provides a graphical reporting module with drill down functionality.
  6. DNC Upload/ Search/Delete Options : I-GYAANI dialer provides you a simple and foolproof mechanism to upload DNC list, search whether a number is in DNC list or not and delete any specific DNC number from the list.

BENEFITS : I-GYAANI predictive dialer software helps businesses in increasing their efficiency when it comes to customer support and Telesales services.

  1. The dialer gives complete liberty to integrate additional features for future and existing requirements.
  2. I-GYAANI dialer can also be run with third party components like telephony equipment, third-party software and CRM. The idea of delaying it across several locations can help you drive maximum benefits.
  3. Using this dialer, Customers can say goodbye to abandoned calls. It is the smart and advances scripting that offer your agents the latest and tailored data for improved customer experience.